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Where is your workshop located?Parksville, BC on Vancouver Island. We travel to Vancouver regularly such that Greater Vancouver and area does qualify for local pickup or delivery.
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Can I return a product?Yes, you have 30 days to change your mind. Shade must be returned in pristine condition.
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Can you do repairs if I damage the shade?Yes. Describe the damage and send a photo. We will get back to you with a cost for repairs. If you break a beaded fringe, make sure to keep the beads in case I need them.
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What kind of warranty do you offer?Handmade fringed lampshades are extremely fragile and not guaranteed to stand up against rough handling. However, if a buyer is local and we can do a quick fix, we will. Otherwise, repairs are charged to the customer on the basis of time and cost.
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How long does it take to produce a custom fringed lampshade?Shady Lady makes every attempt to complete a single lampshade within a week; however, they usually take a bit longer. French Lacy, for example, was 4 months in the making. The bases require 3-5 days to complete due to drying times of paint and varnish.
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Do you have any shades on display in stores?Yes. To experience the full impact of these beautiful one-of-a-kind lamps, they should be viewed in person. Scroll to bottom of a lamp's description to see where it currently resides.
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Do you have a unique process for making lamps?I think so. It starts with Inspiration. I see a lampshade frame and my imagination steps in. In the About Me section of my website, I detail the stages of creation for my shades.
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Do you make custom lampshades?Yes, we do custom shades. All we require is a few directions regarding your preference. Prior to construction, we will do a mock up using clips and send you a photo for your input and approval.
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What countries do you ship to?We ship internationally, lampshades only. Actually shipping costs will be offset by a discount of up to $50. Discounts are calculated based on the listed price of the shade.
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What is the cost for local delivery?Pickup is free. Local delivery in Vancouver or the Oceanside area is between $10-$20.
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